Privacy Policy

1. Introduction

Reinvigr8 24/7 Gym & Fitness ("we", "us", "our") is an independent, owner-operated 24-hour gym and fitness facility located in Helensvale, Queensland. We are committed to protecting the privacy of our members, visitors and website users in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and manage your personal information when you interact with our gym, website, mobile app, or online services.

2. What Information We Collect

We may collect and hold the following types of personal information:

• Membership details: full name, date of birth, address, email address, phone number, and emergency contact details.
• Health & fitness information: fitness goals, injuries, medical conditions relevant to exercise, body composition data, and progress notes, where you choose to provide them.
• Payment information: billing details and transaction records for membership fees, personal training packages and challenge entries (processed securely via our payment provider; we do not store full card numbers).
• Access data: 24-hour access card/fob usage records and CCTV footage for security and safety purposes.
• Online enquiries: information submitted through forms on our website, including free trial requests, NDIS inquiries, referrals, newsletter sign-ups and contact messages.
• Government identifiers: NDIS participant numbers and Fitness Passport membership numbers, where relevant to your membership.

3. How We Collect Information

We collect personal information:

• Directly from you when you join, enquire, or sign up for a service or challenge.
• Through your use of our website and app, including cookies and analytics tools.
• From third parties such as Fitness Passport or NDIS support coordinators, where you have authorised the disclosure.

If you do not provide the information we request, we may not be able to process your membership, booking or enquiry.

4. How We Use Your Information

We use your personal information to:

• Process membership applications, bookings, and challenge registrations.
• Manage your 24-hour access and maintain facility security.
• Provide personal training, group fitness and allied health services.
• Communicate with you about classes, challenges, promotions and account matters.
• Process payments and manage billing.
• Respond to enquiries and provide customer support.
• Comply with our legal, insurance and workplace health & safety obligations.
• Improve our services, facilities and website experience.

5. Disclosure of Information

We do not sell your personal information. We may disclose it to:

• Our payment processing provider to facilitate transactions.
• Our membership management platform (ClubFit) to administer your account.
• Trainers and allied health professionals engaged to provide your services.
• NDIS support coordinators or Fitness Passport, where authorised by you.
• Service providers who help us operate (IT, email, analytics), under confidentiality obligations.
• Authorities where required or authorised by law, such as law enforcement or regulators.

6. Direct Marketing

We may use your contact details to send you promotional material about classes, challenges and special offers. You can opt out at any time by clicking the unsubscribe link in our emails, replying "unsubscribe", or contacting us using the details below. We will honour your request promptly.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. This includes secure storage, access controls, and limiting access to authorised staff and service providers. CCTV footage is retained for a limited period for security purposes and is not used for marketing.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting and reporting requirements. After your membership ends, we will securely destroy or de-identify your information where it is no longer required, unless retention is required by law.

9. Access and Correction

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate, out of date, incomplete, irrelevant or misleading. To request access or correction, please contact us using the details below. We will respond within a reasonable time and may charge a reasonable fee for substantial requests.

10. Cookies and Website Analytics

Our website may use cookies and analytics tools (such as Google Analytics and Google Ads conversion tracking) to understand how visitors use the site and improve its content. You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

11. Children's Privacy

Our services are generally not directed at children under 16. We do not knowingly collect personal information from children under 16 without the consent of a parent or guardian. If you believe we have collected information from a child in error, please contact us so we can remove it.

12. Complaints

If you believe we have breached the Australian Privacy Principles, you may make a complaint. We will investigate and respond promptly. You can also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you are not satisfied with our response.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the revised "last updated" date. We encourage you to review this page periodically.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: